Greet clients – Emely
Answer phone – Emely
Agency voicemail – Emely
TI email account – Emely
General questions – Emely
Receiving and processing packages – Emely
Troubleshooting – Hanneli
Intake coordination (VOCA) – Kim
Intake coordination (private pay) – Laura
Intake coordination (Wilmington) – Tia
Intake onboarding and troubleshooting – Hanneli
Follow-ups for private pay – Laura
Follow-ups for VOCA – Kim
Follow-ups for Wilmington – Tia
VOCA Admin – Wendy
VOCA compliance – Wendy
Grant application coordination – Wendy
Grant management – Wendy
MVA Study – TBD
Retreat payments – Mikayla
Create intake service fee (therapy deposit)Â – Laura
Insurance billing – Kim
Therapist credentialing – TBD
Maintaining insurance license list – TBD
Check consent forms/financial agreements – Laura
Client statements and follow-up – Mikayla
Victims Comp billing – Kim
Diocese billing – Kim
Incentive report – Mikayla
Intensive invoicing – Mikayla
Bookkeeping/banking/bills/reconciliations – Mikayla
Credit card statements – Mikayla
Retreat refunds – Mikayla
Other refunds – Emely
Book inventory – Emely
Audit/taxes – Wendy, Kayla (YPTC)
Receipt tracking – Mikayla
Cash flow – Kayla (YPTC), Wendy
Timesheets – Emely
PTOÂ – Emely
Payroll processing – Mikayla, Wendy
Paperwork/onboarding – Mikayla, Hanneli, Wendy
HIPAA training – Wendy
Business cards – Wendy
Website – George, Jaden, Wendy
HR database (ultimately)Â – Wendy
Computer, printer, email, internet support – George
Email set-ups, Office 365 set-ups, etc. – George
Cyber security – Wendy, George
Facilities/maintenance – Emely
Cleaning company liaison – Emely
Plants – Emely
Safety – Wendy, Hanneli
Morning walk-through (Northampton) –Â Emely
Office supplies – Emely
Acknowledging and processing – Emely
Medical records and document requests – Kim, Ricky
Insurance – George, Wendy
Workshop/training coordination – Jennifer
Register participants in Moodle – Jaden
Upload courses into Moodle – Jess
Rosters – Jaden, Jennifer
Prep materials – Jaden, Emely
Process CE credits – Jennifer
Contract training billing – Jaden
Affiliate trainer billing – Jaden, Jennifer
Training refunds – Jaden, Jennifer
Training assistant hours/invoices – Jennifer
Accreditors, including EMDRIA – Jennifer
PC certification – Jennifer
Group consultation scheduling – Jennifer
Location scheduling – Jennifer, TBD
Website – George
Marketing – Jennifer, Wendy
Social Media – Jennifer, Hanneli
Database – Jennifer, Liqin, Wendy
General marketing and outreach – Wendy
Print materials – Wendy
Website – George, Wendy
Social media – Jaden, Hanneli, Wendy
Newsletter – Emely
Outreach – TBD
General admin support – Tia
Employee liaison – Hanneli
Process orders – Jennifer
Policies – Wendy
Printing, scanning, faxing – Emely
REDCap surveys – Kim
Wendy Payson, Managing Director – wpayson@ticti.org
Hanneli de Vries, Employee Liaison and Assistant Managing Director – hdevries@ticti.org
Jaden Acosta, Training Specialist and Social Media – jacosta@ticti.org
Laura Boyd, Private Pay Intake Coordinator –Â lboyd@ticti.org
Tia Foster, Wilmington Intake Coordinator and Office Manager – tfoster@ticti.org
Jennifer Hughes, Training Coordinator – jhughes@ticti.org
Pete Lipka, IT Specialist – plipka@ticti.org
Kim Logan, VOCA Intake Coordinator –Â klogan@ticti.org
Emily McKeown, Administrative Assistant – emckeown@ticti.org
George Moeckel, IT Coordinator – gmoeckel@ticti.org
Mikayla Richardson, Accounting Specialist – mrichardson@ticti.org
Jess Aharon
Mondays – 4pm – 10pm
Wednesdays – 4pm – 9pm
Sundays – 8am – 4pm
Lesley Armstrong
Mondays – Fridays – 8:00am – 4:00pm
Laura Boyd
Mondays – Fridays – 7:45am – 4:15pm
Alexander Crowley
Mondays – Fridays – 7:45am – 2:15pm
Jennifer Hughes
Mondays – Fridays – 8am – 4pm
Kim Logan
Mondays – Fridays – 9am – 5pm
Wendy Payson
Mondays – Fridays – 8:30am – 5pm
Emely McKeown
Mondays – Fridays – 8:00am – 4:30pm
George Moeckel
Mondays – Fridays – 8:30am – 5pm
Evan Wilkerson
Mondays – Fridays – 7:30am – 4pm
The institute provides therapy, training, consultation, information, and resources for those who work with trauma-exposed children, adolescents, and adults. If you would like more information about our services, please contact our team.
For our physical address, please email info@ticti.org or call 413.774.2340.
Trauma Institute
& Child Trauma Institute
285 Prospect Street
Northampton, MA, 01060 USA
